Sorry to hear that you weren't completely satisfied with your recent purchase. If you have a problem with your product, or need help getting started, please contact us at athletesupport@nznlabs.com, and we would be happy to help!
Any item(s) purchased from our website may be returned within 30 days of receiving the item. Returns will be processed as received, and refund should be issued within 3-5 business days of receiving the item.
Returned items must be in like-new condition, with no signs of heavy use or damage, to qualify for a refund.
To Request a Return:
Contact Us
To initiate a return, please email us at athletesupport@nznlabs.com to request a return.
Prepare your return shipment:
Prepare your return with the device, any accessories, and retail packing in a sturdy box. Ship it to the following address
NZN Labs - Attn: Return 43200 Business Park Dr, STE 101 Temecula, CA 92590
Please include the following information:
- Full Name
- Email associated with your LITPro account
- Phone number
- Order number
Shipping Carrier:
Select a carrier that's most convenient. We do not provide return shipping labels.
Refund Processing: Once we receive your unit, we will refund the original purchase price minus shipping costs. This should be issued within 3-5 business days of receiving the return.
Please contact us at athletesupport@nznlabs.com with any questions or concerns.