If you're not receiving the password reset email, follow the steps below:
- Go to the forgot password page: https://app.litprolive.com/forgotpassword
- Enter the email address associated with your LITPro account
- Check your inbox for an email from athletesupport@nznlabs.com with a temporary password
For the full walkthrough, including how to log in with that temporary password, see Change your Password.
If you never receive the email, here are the most common reasons:
- You entered an email that isn't registered with LITPro — double-check the spelling
- The email may have landed in your spam folder — search for athletesupport@nznlabs.com
- You originally signed up using Google or Apple single sign-on. If so, continue logging in that way instead of resetting a password